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Manchester Airport Disability Service Left Woman 'Humiliated'
Saturday 30 March 2019
Manchester Airport disability service left woman 'humiliated'
A woman with chronic fatigue syndrome has accused Manchester Airport of treating her like "cargo" and "cattle" following a long-haul flight.
Jessica Stafford, 29, booked a special assistance service as she needed help to move through the airport.
But she found the experience "distressing" and "humiliating" after being asked to walk to collect her own wheelchair.
The airport has launched an investigation.
Ms Stafford, from Blackburn, had booked the service as part of her journey home from visiting family abroad earlier this month.
But when the plane landed, she was told there was no staff member available to provide the service and asked to "walk around the corner to get a wheelchair".
She said: "I was nearly passing out. There wasn't anyone there and I started feeling numb.
"Obviously people can't see it [my condition]. I'm in my 20s and people probably think I'm fine. It felt like we weren't considered as people - it was definitely as cargo."
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